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Eiklor Flames Warranty Policy
If you should accidentally break a log, or any issue you may have with your Eiklor® Gas Logs System, please call your authorized dealer, and if your dealer is unavailable, call us directly at 888-295-LOGS (5647) and we will assist you.
Our 25+ years of success is the result of exceeding customer expectations and as we look ahead, this principle remains at the core of our culture. Our continued strong performance is achieved by our manufacturing excellence.
You have a LIFETIME WARRANTY with our products, our continuing commitment to our customers.
Your burner system has a lifetime warranty against any performance defects.
Your logs have a lifetime warranty against breakage;except breakage due to mishandling or negligence.
If your Eiklor® Gas Logs System was purchased with a control valve installed at EIKLOR FLAMES®, the gas control valve has a one-year warranty against any performance defects. If your Eiklor® Gas Logs System was purchased with a gas control valve not installed at EIKLOR FLAMES®, the gas control valve has no warranty.
All painted surfaces that get wet due to rain, flooding, household pets, wild animals or birds; or that get damaged due to negligence or disaster have no warranty.
Vermiculite, embers and lava rock that get wet due to rain, flooding, household pets, wild animals or birds; or get damaged due to negligence or disaster have no warranty.